ADEFOLU OLUWADUROTIMI SAMUEL
Results-Driven Customer Service & Collections Specialist
Ogba, NG.About
Highly motivated and customer-focused professional with a proven track record in delivering exceptional customer service, managing delinquent accounts, and optimizing operational workflows. Adept at leveraging strong communication, problem-solving, and negotiation skills to resolve complex issues, build robust client relationships, and drive positive outcomes. Seeking to apply extensive experience in customer engagement and process efficiency to contribute significantly to a dynamic organization's success.
Work
FLEXI MICROFINANCE BANK
|Loan Collection Officer
Lagos, Lagos State, Nigeria
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Summary
Managed a portfolio of overdue loan accounts, implementing strategic communication and negotiation to facilitate timely repayments and maintain positive customer relationships.
Highlights
Successfully contacted and negotiated repayment plans with a high volume of customers via phone, email, and SMS, significantly reducing overdue loan balances.
Monitored and managed a dynamic portfolio of delinquent accounts, ensuring timely recovery of funds while preserving positive customer goodwill and adherence to company policies.
Professionally resolved complex repayment issues and customer concerns, providing appropriate solutions that aligned with company policies and enhanced customer satisfaction.
Unite Kare Limited
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive customer support across multiple channels, resolving inquiries, managing complaints, and processing transactions to ensure high satisfaction.
Highlights
Assisted a high volume of customers daily with product inquiries, order statuses, and technical issues through diverse communication channels, including phone, email, and live chat.
Effectively handled and resolved complex customer complaints and concerns, consistently achieving a high level of customer satisfaction and retention.
Processed orders, returns, and exchanges promptly and accurately, maintaining meticulous records within the company's CRM system to ensure data integrity.
Rock Financials Limited
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Responded to customer inquiries and acted as a product expert, ensuring high standards of professionalism and driving informed purchasing decisions.
Highlights
Responded to a high volume of customer inquiries via phone and email, consistently maintaining a high standard of professionalism and courtesy in all interactions.
Conducted proactive follow-up calls to ensure customer satisfaction, gathering valuable feedback that informed service improvements.
Acted as a trusted product expert, providing detailed information about company offerings and guiding customers to make informed purchasing decisions, contributing to sales goals.
Acentric Media
|Production Supervisor
Allen, Ikeja, Nigeria
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Summary
Supervised and coordinated studio and on-location video production activities, ensuring high-quality output, efficient workflow, and adherence to project timelines.
Highlights
Led the complete setup, coordination, and preparation of studio equipment for diverse productions, ensuring smooth operations and technical readiness.
Supervised and maintained all studio equipment, ensuring optimal functionality, reducing downtime, and guaranteeing full compliance with safety standards.
Directed and coordinated on-set and on-location video production activities, consistently delivering high-quality output and adhering strictly to project timelines.
Oversaw a team of production assistants and crew members, optimizing workflow efficiency and ensuring the successful and timely delivery of projects.
Olatunji & Associates
|Personal Assistant/Secretary
Oshodi, Lagos State, Nigeria
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Summary
Provided comprehensive administrative support, managing documents, correspondence, and office operations to enhance efficiency for senior management.
Highlights
Managed and organized a high volume of critical documents and correspondence, ensuring efficient retrieval and secure record-keeping.
Coordinated the timely and accurate dispatch of sensitive documents, maintaining confidentiality and ensuring reliable delivery.
Prepared, typed, and proofread various professional documents, ensuring accuracy, grammatical correctness, and adherence to company standards.
Johnbull Computers
|Computer Technican
Ikeja, Lagos State, Nigeria
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Summary
Performed comprehensive servicing, repairs, and assembly of desktop computers, ensuring optimal functionality and reliability for clients.
Highlights
Conducted thorough servicing and repairs on a variety of desktop computers, diagnosing issues and restoring functionality to client systems.
Proficiently assembled and reassembled computer components, ensuring proper configuration and optimal performance for diverse hardware setups.
Education
National Youth Service Corps Programme
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Programme
National Service
Lagos State Polytechnic
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ND/HND
Mass Communication
Reima Royal College
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National Examination Council
General Studies
Lagos State Nursery and Primary School
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First School Leaving Certificate
Primary Education
Languages
English
Skills
Customer Service & Relations
Excellent Communication Skills, Verbal Communication, Written Communication, Customer Inquiry Resolution, Customer Complaint Handling, Customer Satisfaction, Customer Retention, Customer Empathy, Personalized Solutions, Customer Needs Assessment.
Problem Solving & Conflict Resolution
Problem-Solving, Conflict Resolution, Issue Resolution, Repayment Issue Resolution.
Software & Systems
Customer Service Software, CRM Systems, Microsoft Office Suite, Email, Live Chat, SMS.
Operational Management
Time Management, Multitasking, Workflow Optimization, Process Improvement, Record Keeping, Data Accuracy, Account Management.
Financial Collections
Loan Collections, Delinquent Account Management, Negotiation, Repayment Plan Development, Debt Recovery.
Production & Technical
Studio Operations, Video Production, Equipment Setup, Equipment Maintenance, Safety Standards, Project Coordination, Team Supervision, Computer Diagnostics, Computer Repair, Component Assembly.
Teamwork & Adaptability
Team Collaboration, Adaptability, Cross-functional Collaboration, New Process Adoption, Technology Integration.